TNC16 Conference
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Sync and Share Service: Suddenly Having End Users

Last year, we established a “Sync and Share” service based on ownCloud. While our other services required interaction with only a moderate number of IT specialists, getting thousands of end users is a new experience for our NREN. We will outline our approach and the learnings in 3 aspects: Support channels / process / Communication / Managing Special Requests.

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Part of session

8A - Lightning talks

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